Effective date: 20 October 2026
This Privacy Policy explains how The Kavelle collects, uses, stores, and shares personal information when you visit the-kavelle.com, make a purchase, contact us, or otherwise interact with our online store.
1. Who We Are
The Kavelle is a miscellaneous and specialty store focused on home items, health and beauty products, and related everyday essentials. For questions about this Policy or how your information is handled, contact us using the details in Section 12.
2. Personal Information We May Collect
Depending on how you use our website and which features are enabled, we may collect the following categories of information:
Contact and delivery details: name, telephone number, delivery
address, and any information you provide to fulfil an order.Order information: items purchased, order number, transaction
status, delivery instructions, and relevant customer-service
history.Payment-related information: payment status, transaction
reference, and limited payment details made available to us by our
payment provider. Full card details may be handled directly by the
payment provider rather than stored by us.Account information: login details and profile information if
customer accounts are enabled.Communications: information you provide when contacting us about
products, orders, returns, or complaints.Technical and usage information: IP address, browser and device
details, pages visited, referral information, and website interaction
data, where collected through server logs, analytics, or similar
tools.Marketing preferences: your choices about receiving promotional
communications, where marketing features are used.
3. How We Use Personal Information
We may use personal information for purposes such as:
Processing, confirming, fulfilling, and delivering
orders.Taking or confirming payment and handling refunds, cancellations,
and returns.Responding to product enquiries, complaints, and customer-service
requests.Operating, maintaining, securing, and improving the website and
shopping experience.Detecting and investigating fraud, misuse, security incidents, or
unauthorised transactions.Sending service messages about an order or account.
Sending marketing messages where permitted and, where required,
with your consent.Meeting applicable legal, regulatory, accounting, tax, and
recordkeeping obligations.
4. Lawful Basis for Processing
Where applicable data-protection law requires a lawful basis, we may process information because it is necessary to perform a contract or take steps at your request before entering a contract; to comply with a legal obligation; to pursue legitimate interests such as securing and improving our store, provided those interests do not override your rights; or because you have given consent for a specific purpose. You may withdraw consent where processing relies on consent, although this does not affect processing already carried out lawfully.
5. Cookies and Similar Technologies
The website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, or support marketing, depending on the tools enabled. You can review our Cookie Policy and use available cookie controls to manage optional cookies. You may also adjust cookie settings in your browser. Disabling certain cookies may affect website functionality.
6. How We Share Information
We do not sell personal information to third parties. We may share information only as reasonably necessary for the purposes described in this Policy, including with:
Payment processors and financial institutions that process or
verify payments.Couriers and delivery providers that deliver orders.
Website hosting, e-commerce, security, customer-support,
analytics, or technical service providers used to operate the
store.Professional advisers, auditors, insurers, or other service
providers where necessary.Law-enforcement, regulatory, or government authorities where
required by law or where disclosure is reasonably necessary to protect
rights, safety, or prevent fraud.A successor or relevant party in connection with a business
reorganisation or transfer, subject to appropriate safeguards and
applicable law.
Service providers should receive only the information reasonably needed to perform their services and should handle it in accordance with applicable requirements and their contractual obligations.
7. International Transfers
Some service providers may process or store information outside Nigeria. Where personal information is transferred internationally, we will take steps required by applicable data-protection law to ensure that the transfer is lawful and that appropriate safeguards are in place.
8. Data Retention and Security
We retain personal information for only as long as reasonably necessary for the purposes described in this Policy, including order fulfilment, customer support, dispute resolution, fraud prevention, and legal or accounting obligations. Retention periods vary according to the type of information and the circumstances.
We use reasonable organisational and technical measures intended to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Privacy Rights
Subject to applicable law, you may have rights to request access to personal information we hold about you, correction of inaccurate information, deletion, restriction of or objection to certain processing, data portability, or withdrawal of consent where consent is the basis for processing. You may also have the right to complain to the relevant data-protection authority.
To make a request, contact us using the details below. We may need to verify your identity before responding. Some information may need to be retained where the law requires it or where a lawful exception applies.
10. Children’s Privacy
Our website is intended for general shoppers and is not designed to knowingly collect personal information directly from children without appropriate authorisation. If you believe a child has provided personal information inappropriately, contact us so we can review the matter and take appropriate steps.
11. Third-Party Websites and Services
Our website may link to third-party websites or use third-party payment, delivery, analytics, or other services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information directly to a third party.
12. Contact Us
For privacy questions or requests, contact The Kavelle:
Website: https://the-kavelle.com
Telephone: +234 701 313 9439
Address: 4 Ugochukwu Emehelu Street, off Ogunlade Street, Alimosho, Lagos, Nigeria
13. Changes to This Policy
We may update this Privacy Policy to reflect changes to our website, operations, service providers, or legal requirements. The current version will be published on the website with its effective date.