Contact Us

Have a question about a product or an order? We are here to help.

Frequently Asked Questions

Quick answers about orders, delivery and returns. See our policy pages for full details.

Orders are processed after payment has been confirmed and order details have been reviewed. Processing normally takes 1–3 business days, excluding weekends and public holidays.

As a general guide, deliveries within Lagos may take approximately 1–3 business days after dispatch, while deliveries to other locations in Nigeria may take approximately 3–7 business days after dispatch. See our Shipping Policy for details.

Contact us as soon as possible, ideally within 48 hours of delivery, with your order number, a description of the issue and photographs where relevant. Keep the product and packaging until we advise on next steps. See our Returns & Refunds Policy.