Effective date: 20 October 2026
This Shipping Policy explains how The Kavelle processes and delivers orders placed through the-kavelle.com. By placing an order, you acknowledge the arrangements described below.
1. Delivery Coverage
The Kavelle offers delivery to serviceable locations within Nigeria. Delivery availability may depend on the destination, the item ordered, courier coverage, road access, and other operational conditions. If we cannot deliver to the address provided, we will contact you using the telephone number supplied with your order to discuss available options.
2. Order Processing
Orders are processed after payment has been confirmed and order details have been reviewed. Processing normally takes 1–3 business days, excluding weekends and public holidays. Orders placed outside business hours, on weekends, or on public holidays may begin processing on the next business day.
We may contact you to confirm your delivery address, telephone number, product selection, or other information needed to fulfil an order. Processing may take longer if an item is temporarily unavailable or additional verification is required.
3. Estimated Delivery Times
Delivery times are estimates and begin after order processing. As a general guide, deliveries within Lagos may take approximately 1–3 business days after dispatch, while deliveries to other locations in Nigeria may take approximately 3–7 business days after dispatch. Actual delivery times may vary by destination, courier, product availability, weather, public holidays, security conditions, or other circumstances outside our reasonable control.
Any delivery estimate shown at checkout or communicated for a specific order takes precedence over these general estimates. We will notify you if we become aware of a significant delay and have relevant information to share.
4. Shipping Fees
Shipping fees may depend on the delivery address, order size or weight, product dimensions, and the delivery service available. The applicable fee will be shown at checkout or communicated to you before dispatch. Unless expressly stated otherwise, shipping fees are separate from product prices and must be paid before dispatch.
If a delivery fee changes because you request a different delivery address or service, we will explain any additional charge and obtain your agreement before proceeding.
5. Dispatch and Tracking
Where tracking is available, we will provide tracking details or delivery updates using the contact information supplied with your order. Tracking availability depends on the courier or delivery service used. An order confirmation is not the same as confirmation that an order has been dispatched.
6. Delivery Address and Customer Availability
Customers are responsible for providing a complete and accurate delivery address, a reachable telephone number, and any directions needed to locate the delivery point. Please review these details carefully before completing your order.
Someone should be available to receive the order at the agreed delivery location. If delivery cannot be completed because the address is incorrect or incomplete, the recipient is unavailable, access is restricted, or the courier cannot reach the location, additional delivery charges or rescheduling may apply. We will communicate any applicable charge before arranging another delivery.
7. Receiving and Inspecting Your Order
Please inspect your parcel and its contents as soon as reasonably possible after delivery. If an item is damaged, defective, incorrect, incomplete, or appears to be missing, contact us promptly and provide your order details and, where possible, photographs of the parcel, packaging, and item. Keep the packaging until the issue has been reviewed.
Reporting a problem promptly helps us investigate and resolve it. This request does not remove any rights you may have under applicable law.
8. Delays, Failed Deliveries, and Lost Parcels
Delivery dates are estimates, not guarantees, unless we expressly confirm a guaranteed delivery arrangement. Delays may arise from courier disruptions, severe weather, public holidays, road closures, security restrictions, government actions, or other circumstances outside our reasonable control. We will make reasonable efforts to assist with enquiries and communicate material updates.
If an order appears lost or has not arrived within the expected delivery period, contact us so we can investigate with the delivery service. If a parcel is confirmed lost or delivery fails, we will assess the circumstances and explain the available resolution in line with our Returns and Refunds Policy and applicable consumer-protection requirements.
9. Cancellations, Returns, and Refunds
If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible once an order has been packed or dispatched. Any approved cancellation, return, replacement, or refund will be handled under our Returns and Refunds Policy. Shipping charges may be treated differently depending on the reason for the return or delivery failure and applicable law.
10. Bulky, Heavy, or Special-Handling Items
Some home items may require special handling, a larger vehicle, additional personnel, or a delivery arrangement different from standard parcels. Any special delivery requirements, charges, or restrictions will be communicated before dispatch where reasonably possible.
11. Contact Us
For questions about shipping, delivery status, or a delivery problem, contact The Kavelle using the details below.
Website: https://the-kavelle.com
Telephone: +234 701 313 9439
Address: 4 Ugochukwu Emehelu Street, off Ogunlade Street, Alimosho, Lagos, Nigeria
12. Policy Updates
We may update this Shipping Policy to reflect changes in our operations, delivery services, or legal requirements. The effective date at the top of this page indicates when the current version applies. Updates will be published on our website.