Effective date: 20 October 2026
These Terms of Use govern your access to and use of the-kavelle.com, including browsing the website and purchasing products through it. By using the website, you agree to these Terms. If you do not agree, please do not use the website.
1. About The Kavelle
The Kavelle operates the website the-kavelle.com as a miscellaneous and specialty store focused on home items, health and beauty products, and related everyday essentials.
Contact details: Telephone: +234 701 313 9439. Address: 4 Ugochukwu Emehelu Street, off Ogunlade Street, Alimosho, Lagos, Nigeria.
2. Eligibility and Website Use
You agree to use the website only for lawful purposes and in a way that does not interfere with the operation, security, or availability of the website or infringe the rights of others. You must provide accurate information when placing an order or contacting us.
You must not attempt to gain unauthorised access to the website, introduce malicious code, misuse checkout or payment features, submit fraudulent orders, or use the website to distribute unlawful, misleading, or harmful material.
3. Product Information
We aim to present product descriptions, images, prices, specifications, and availability as accurately as reasonably possible. However, colours and appearance may vary by screen or device, and minor differences may occur. Product images may be illustrative where indicated.
Please review the product description, size, materials, ingredients, instructions, compatibility, and warnings where provided before ordering. If you need clarification about a product, contact us before purchase.
4. Health and Beauty Products
Information about health, beauty, personal-care, or related products on the website is provided for general product-information purposes. Unless expressly stated and properly supported, it is not medical advice and should not be relied upon to diagnose, treat, cure, or prevent a medical condition.
Follow the product label and directions. Review ingredients and warnings, and consult a qualified healthcare professional where appropriate, especially if you have a medical condition, allergies, are pregnant or breastfeeding, or are considering a product for a child. Stop use and seek appropriate advice if you experience an adverse reaction.
5. Prices, Orders, and Payment
Prices and product availability may change without notice, but changes will not affect an order we have already accepted except where correction or cancellation is permitted by law. Any applicable delivery fees and other charges will be displayed or communicated before you complete your purchase.
Submitting an order is an offer to purchase. An order confirmation may acknowledge receipt but does not necessarily mean the order has been accepted or dispatched. We may decline, cancel, or seek clarification on an order where an item is unavailable, pricing or listing information contains an obvious error, payment is not authorised, suspected fraud arises, or fulfilment is not reasonably possible. If payment has been taken for an order we cannot fulfil, we will arrange any refund due.
You are responsible for ensuring that payment and delivery details supplied are accurate and that you are authorised to use the selected payment method.
6. Delivery
Delivery areas, estimated times, charges, and arrangements are governed by the Shipping Policy and any specific information provided during checkout. Delivery estimates are not guarantees unless expressly confirmed as such. Please provide a complete address and reachable telephone number.
7. Returns, Cancellations, and Refunds
Requests to cancel an order or return a product, or to obtain a replacement or refund, are handled under our Returns and Refunds Policy. Product-specific restrictions may apply where lawful and disclosed. Nothing in these Terms removes rights or remedies that cannot lawfully be excluded.
8. Promotions and Offers
Promotions, discounts, coupon codes, and special offers may be subject to separate conditions, including eligibility, validity periods, product exclusions, and limits on use. We may withdraw or amend an offer where permitted by law. Any conditions applicable to an offer will be made available with that offer.
9. Intellectual Property
Unless otherwise stated, website content, including text, logos, graphics, design elements, and photographs, is owned by or licensed to The Kavelle and is protected by applicable intellectual-property laws. You may access and use the website for personal, non-commercial shopping purposes. You must not reproduce, republish, distribute, modify, or commercially exploit website content without prior permission, except where permitted by law.
10. Third-Party Services and Links
The website may use third-party services, such as payment providers, delivery services, analytics tools, or links to external websites. These services may be governed by their own terms and privacy policies. We are not responsible for third-party websites or services to the extent permitted by law, but this does not affect any responsibility we cannot lawfully exclude.
11. Privacy and Cookies
Our handling of personal information and use of cookies is described in our Privacy Policy and Cookie Policy. By using the website, you acknowledge that you should review those policies. Where consent is required for cookies or other processing, we will seek it in accordance with applicable requirements.
12. Website Availability and Disclaimer
We aim to keep the website available and information up to date, but we do not guarantee uninterrupted, error-free, or secure access at all times. We may update, suspend, or discontinue parts of the website for maintenance, security, operational, or other legitimate reasons.
To the extent permitted by law, the website is provided on an ‘as available’ basis. Nothing in these Terms excludes a warranty, liability, or consumer right that cannot lawfully be excluded or limited.
13. Limitation of Liability
To the extent permitted by applicable law, The Kavelle will not be liable for indirect or consequential loss arising from use of the website where such liability may lawfully be excluded. We remain responsible for obligations and liabilities that cannot lawfully be excluded or limited, including any applicable statutory consumer rights.
14. Indemnity
To the extent permitted by law, you are responsible for losses reasonably arising from your unlawful use of the website, fraud, or material breach of these Terms. This section does not apply to the extent a loss was caused by our own breach, negligence, or other conduct for which liability cannot lawfully be excluded.
15. Governing Law and Disputes
These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute should first be raised with us so that the parties can attempt to resolve it in good faith. If a dispute cannot be resolved informally, it may be referred to a court or other forum with appropriate jurisdiction, subject to applicable law.
16. Changes to These Terms
We may update these Terms from time to time. The revised version will be published on the website with an updated effective date. Your continued use of the website after an update takes effect constitutes use under the revised Terms, to the extent permitted by law.
17. Contact Us
For questions about these Terms, contact The Kavelle:
Website: https://the-kavelle.com
Telephone: +234 701 313 9439
Address: 4 Ugochukwu Emehelu Street, off Ogunlade Street, Alimosho, Lagos, Nigeria